Terms & Conditions

Welcome to Reenas . These Terms & Conditions govern your use of our website and the purchase of our products. By accessing or using our website, you agree to be bound by these terms.

Please read them carefully before placing an order.

1. About Ramaaya

Reenas offers thoughtfully curated Indian ethnic wear, sarees, suits, jewellery, and other fashion and lifestyle products.

All products displayed on our website are subject to availability.

2. Website Usage

By using our website, you agree to:

Provide accurate and complete information when placing an order.
Use the website only for lawful purposes.
Not attempt to interfere with or damage the website.
Not copy, reproduce, distribute, or commercially exploit our website content without written permission.
Not use the website for fraudulent or unauthorized activities.

We reserve the right to restrict or terminate access to the website if these terms are violated.

3. Product Information

We make reasonable efforts to ensure that product descriptions, images, colours, sizes, and other information displayed on the website are accurate.

However, slight variations may occur due to:

Screen and display settings
Lighting during photography
Handcrafted or hand-printed production processes
Natural variations in fabric and materials

Such minor variations may not be considered defects.

4. Pricing

All product prices displayed on the website are in Indian Rupees (INR) unless otherwise specified.

Prices may be changed at any time without prior notice.

We reserve the right to correct pricing, product information, or other errors on the website. If an order has been placed with an obvious pricing or information error, we may contact you before processing the order.

5. Orders

When you place an order, you are making an offer to purchase the selected products.

After receiving your order, we may send an order confirmation to the email address or mobile number provided by you.

An order is considered accepted once it has been confirmed by Ramaaya.

We reserve the right to cancel or refuse an order in certain circumstances, including:

Product unavailability
Incorrect pricing or product information
Suspected fraudulent activity
Incorrect or incomplete customer information
Delivery restrictions

If we cancel a prepaid order, the applicable amount will be refunded through the appropriate payment method.

6. Payment

We accept payment methods displayed at checkout.

Payments may be processed through third-party payment gateways. Ramaaya does not directly store complete card or banking credentials.

You agree to provide accurate payment and billing information when placing an order.

7. Shipping & Delivery

Orders are shipped to the address provided by the customer during checkout.

Delivery timelines displayed on the website are estimates and may vary due to:

Courier delays
Weather conditions
Holidays
Remote delivery locations
Operational or logistical issues
Events beyond our reasonable control

Ramaaya is not responsible for delays caused by third-party courier or logistics providers.

Customers should ensure that the delivery address and contact details provided during checkout are correct.

8. Cash on Delivery

Where Cash on Delivery is available, the option will be displayed at checkout.

COD availability may depend on the delivery location, order value, product, or other operational factors.

Ramaaya reserves the right to restrict COD availability for certain orders or locations.

9. Returns & Exchanges

Returns and exchanges are subject to our Return & Exchange Policy.

Customers are requested to carefully review the applicable return and exchange conditions before placing an order.

Certain products may be non-returnable or non-exchangeable due to their nature.

For damaged, defective, or incorrect products, customers may be required to provide photographs, videos, or other evidence within the specified period.

10. Handcrafted Products

Many Ramaaya products may involve traditional, hand-crafted, hand-printed, handwoven, or artisanal techniques.

Small variations in:

Print placement
Colour
Texture
Weave
Embroidery
Pattern
Finish

may naturally occur.

These characteristics are part of the uniqueness of handcrafted products and may not constitute manufacturing defects.

11. Intellectual Property

All content available on the Ramaaya website, including:

Logos
Brand names
Product photographs
Graphics
Videos
Text
Designs
Website layout
Illustrations

is owned by or licensed to Reenas unless otherwise stated.

You may not reproduce, copy, modify, distribute, publish, or commercially use our content without prior written permission.

12. Customer Reviews & Content

If you submit reviews, photographs, comments, testimonials, or other content to Ramaaya, you agree that the content should not:

Contain unlawful or offensive material
Infringe another person's rights
Contain misleading information
Include malicious or harmful content

By submitting content, you grant Ramaaya permission to use it for legitimate business, promotional, or website-related purposes, subject to applicable law.

13. Third-Party Services

Our website may use third-party services such as:

Payment gateways
Courier and logistics providers
Analytics services
Marketing platforms
Social media services

Your use of such services may also be subject to the terms and privacy policies of those third parties.

14. Website Availability

We make reasonable efforts to keep the website available and functioning properly.

However, we do not guarantee that the website will always be:

Available without interruption
Error-free
Completely secure
Free from technical issues

We may temporarily suspend or modify the website for maintenance, upgrades, or other operational reasons.

15. Limitation of Liability

To the extent permitted by applicable law, Reenaas shall not be liable for indirect, incidental, or consequential losses arising from the use of our website or products.

Nothing in these Terms shall exclude or limit liability where such exclusion or limitation is not permitted under applicable law.

16. Force Majeure

Ramaaya shall not be responsible for failure or delay in performing its obligations where such failure or delay results from circumstances beyond our reasonable control, including natural disasters, severe weather, strikes, government restrictions, transportation disruptions, technical failures, or other unforeseen events.