Term of Service

Welcome to Reena’s. These Terms of Service govern your access to and use of our website, products, and services. By visiting our website or placing an order, you agree to these terms.

1. Use of Our Website

You agree to use the Reena’s website only for lawful purposes. You must not:

Use the website for fraudulent or unauthorized activities.
Attempt to gain unauthorized access to our website or systems.
Interfere with the security or functionality of the website.
Copy, reproduce, or commercially use our content without permission.

2. Products & Information

We make every effort to ensure that product descriptions, photographs, colours, sizes, and other information are accurate.

However, slight variations may occur due to photography, lighting, screen settings, and the nature of certain fabrics or handcrafted products.

Such minor variations do not necessarily constitute a defect.

3. Product Availability

All products are subject to availability.

We reserve the right to modify, discontinue, or limit the availability of any product at any time without prior notice.

If a product becomes unavailable after an order has been placed, we may contact you and provide an appropriate resolution, including a refund where applicable.

4. Pricing

All prices displayed on the website are in Indian Rupees (INR) unless otherwise stated.

Prices, offers, discounts, and promotions may be changed at any time without prior notice.

In the event of an obvious pricing or product-information error, Reena’s reserves the right to correct the error and contact the customer regarding the affected order.

5. Orders

When you place an order, you agree that the information provided by you is accurate and complete.

After placing an order, you may receive an order confirmation through your registered email address, phone number, SMS, or other available communication channels.

Reena’s reserves the right to cancel or refuse an order in circumstances including:

Product unavailability
Incorrect product or pricing information
Suspected fraudulent activity
Incorrect customer information
Delivery restrictions
Other legitimate business or operational reasons

6. Payment

Customers must provide valid and accurate payment information when placing an order.

Payments may be processed through third-party payment gateways. Reena’s does not store complete debit card, credit card, banking, or other sensitive payment credentials on its own servers.

7. Shipping & Delivery

Orders are shipped to the address provided by the customer during checkout.

Estimated delivery timelines may vary depending on the destination, courier service, weather, holidays, and other circumstances beyond our control.

Customers are responsible for ensuring that their delivery address and contact information are correct.

For complete information, please refer to our Shipping Policy.

8. Returns & Exchanges

Returns and exchanges are governed by our Return & Exchange Policy.

Customers should review the applicable policy before placing an order.

For defective, damaged, incorrect, or significantly misdescribed products, customers may be required to provide photographs, packaging details, and an unboxing video for verification.

9. Handcrafted & Fabric Products

Certain Reena’s products may be handmade, handwoven, hand-printed, embroidered, or produced using traditional techniques.

Natural variations in:

Colour
Texture
Weave
Print placement
Embroidery
Finish

may occur and are part of the character of such products.

10. Intellectual Property

All content on the Reena’s website, including:

Logo and branding
Product photographs
Videos
Graphics
Text
Designs
Website layout
Product descriptions

is owned by or licensed to Reena’s unless otherwise stated.

You may not copy, reproduce, distribute, modify, or commercially use our content without prior written permission.

11. Third-Party Services

Our website may use third-party services such as payment gateways, shipping providers, analytics services, social media platforms, and other service providers.

Your use of these services may also be subject to their respective terms and policies.

12. Website Availability

We make reasonable efforts to keep our website available and functional. However, we do not guarantee that the website will always be uninterrupted, error-free, or completely secure.

We may temporarily suspend the website for maintenance, upgrades, technical issues, or other operational reasons.

13. Limitation of Liability

To the maximum extent permitted by applicable law, Reena’s shall not be liable for indirect, incidental, or consequential losses arising from the use of our website or products.

Nothing in these Terms of Service excludes any liability that cannot legally be excluded under applicable law.

14. Force Majeure

Reena’s shall not be responsible for delays or failure to perform its obligations caused by circumstances beyond its reasonable control, including natural disasters, severe weather, transportation disruptions, strikes, government restrictions, technical failures, or other unforeseen circumstances.