1. Order Processing
- Orders are generally processed within 1–3 business days after successful order confirmation.
- Orders placed on weekends or public holidays may be processed on the next business day.
- Once your order has been dispatched, you will receive shipping/tracking details through the contact information provided during checkout.
2. Delivery Timeline
Orders are generally delivered within 3–7 business days after dispatch.
Delivery times may vary depending on:
- Delivery location
- Courier availability
- Weather conditions
- Public holidays
- Remote or non-serviceable areas
- Unexpected logistical delays
The delivery timeline provided is an estimated timeframe and not a guaranteed delivery date.
3. Shipping Charges
Prepaid orders are eligible for FREE delivery, unless otherwise mentioned on the product or checkout page.
For Cash on Delivery orders, applicable shipping or COD charges, if any, will be displayed at checkout before you place your order.
Shipping charges may vary depending on the order, destination, weight, or delivery service selected.
4. Cash on Delivery
Cash on Delivery (COD) may be available for selected locations and products.
COD availability is determined by our delivery partners and may not be available for every pin code.
We reserve the right to restrict COD for certain orders or locations.
5. Tracking Your Order
Once your order has been dispatched, you may receive a tracking link or tracking information through SMS, email, WhatsApp, or other available communication channels.
You can use the tracking information to check the current status of your shipment.
6. Delivery Address
Customers are responsible for providing an accurate:
- Full name
- Mobile number
- House/Flat number
- Street/locality
- City
- State
- PIN code
Ramaaya will not be responsible for delivery issues caused by an incorrect or incomplete address provided by the customer.
If an order is returned because of an incorrect address, repeated delivery failure, or refusal to accept the package, additional shipping charges may apply for reshipping.
7. Delayed Deliveries
Although we work with reliable logistics partners, occasional delays may occur due to circumstances beyond our control.
These may include:
- Weather disruptions
- Natural disasters
- Transportation issues
- Courier operational delays
- Public holidays
- Government restrictions
- Incorrect address information
- High-volume periods such as festivals and sales
We request customers to allow additional time in such situations.
8. Damaged Package
Please check the package carefully when it is delivered.
If the package appears damaged, opened, or tampered with, please take clear photographs or a continuous unboxing video before opening/using the product and contact our customer support as soon as possible.
This may be required to process a damage or incorrect-product claim.
9. Missing or Incorrect Products
If you receive:
- A wrong product
- A missing product
- A damaged product
please contact us within the period specified in our Return & Exchange Policy with your order details and supporting photographs/videos.
We will review the issue and provide an appropriate resolution according to our policy.
10. International Shipping
If international shipping is available for a particular product or destination, applicable shipping charges, customs duties, taxes, and other import-related charges may be payable by the customer unless explicitly stated otherwise.
International delivery times may vary considerably depending on the destination and customs clearance.
11. Multiple Products in One Order
If an order contains multiple products, we may ship them together or separately depending on product availability, packaging requirements, and logistics.
If products are shipped separately, you may receive multiple tracking details.
12. Order Cancellation
Cancellation requests may be accepted only before the order has been processed or dispatched.
Once an order has been dispatched, cancellation may not be possible.
For prepaid orders successfully cancelled by Reenas or accepted before dispatch, applicable refunds will be processed according to our refund policy and payment provider timelines.