Return/Exchange Policy

At Reena’s, we want you to shop with confidence. We carefully inspect and pack every order before dispatch. However, if you receive a defective, damaged, incorrect, or significantly misdescribed product, we are happy to assist with a return or exchange.

1. Return & Exchange Eligibility

You may request a return or exchange if:

The product is received damaged or defective.
You receive an incorrect product.
The product received is significantly different from its description or specifications.
The product has a manufacturing or quality issue.

2. Reporting an Issue

Please contact us within 48 hours of delivery if you experience any issue with your order.

For damaged, defective, or incorrect products, please provide:

Order number
Clear photographs of the product
Photographs of the packaging
A continuous unboxing video, wherever possible
A brief description of the issue

Our team will review the request and guide you through the next steps.

3. Product Condition

To be eligible for a return or exchange, the product should generally be:

Unused and unworn
In its original condition
With original tags, packaging, and accessories, where applicable
Free from perfume, makeup, stains, washing, or other signs of use

4. Exchange

If an exchange is approved, we will provide a replacement product subject to availability.

If the same product is unavailable, we may offer an alternative resolution depending on the circumstances.

5. Non-Returnable Items

Certain products may not be eligible for return or exchange due to their nature, hygiene considerations, customization, or clearance/sale conditions.

The applicable product page or order terms will specify if a product is non-returnable.

6. Change of Mind

Returns or exchanges due to a change of mind, incorrect size selection, colour preference, or simply not liking the product may not be accepted unless specifically mentioned on the product page.

7. Refunds

Where a refund is approved, it will be processed through the applicable payment method or another agreed method.

Refund processing time may depend on the payment gateway or banking institution.

8. Return Shipping

For approved cases involving a defective, damaged, incorrect, or significantly misdescribed product, Reena’s will arrange or bear the applicable return shipping cost, subject to verification.

For other approved returns, shipping charges may apply depending on the circumstances.

9. Quality & Handmade Variations

For products involving handcrafted, handwoven, printed, embroidered, or artisanal techniques, minor variations in colour, texture, print placement, weave, or finish may naturally occur.

Such variations are considered characteristics of the product and may not qualify as defects.