Privacy Policy

At Reenaas, we value your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and protect your information when you visit or make a purchase from our website.

By using our website, you agree to the practices described in this Privacy Policy.

1. Information We Collect

When you browse our website, place an order, create an account, or contact us, we may collect information such as:

Full name
Mobile number
Email address
Billing and shipping address
Order and purchase details
Payment-related information
Information you provide when contacting our customer support
Device, browser, IP address, and website usage information

We only collect information that is reasonably necessary to provide and improve our services.

2. How We Use Your Information

Your information may be used to:

Process and deliver your orders
Confirm and provide updates about your purchases
Process payments securely
Provide customer support
Respond to enquiries
Improve our website, products, and services
Personalize your shopping experience
Send important service-related communications
Send promotional offers and updates where permitted by law
Detect and prevent fraud, misuse, or unauthorized activity
Comply with applicable legal and regulatory requirements

3. Payment Information

Payments made through our website may be processed by third-party payment gateways.

Ramaaya does not store your complete debit card, credit card, UPI, or banking credentials on its own servers. Payment information is handled by the respective payment service provider according to its privacy and security practices.

4. Cookies

Our website may use cookies and similar technologies to improve your browsing experience.

Cookies may help us:

Remember your preferences
Keep products in your shopping cart
Understand how visitors use our website
Improve website performance
Provide relevant marketing or promotional content

You may disable cookies through your browser settings, although some website features may not function properly as a result.

5. Sharing of Information

We do not sell or rent your personal information.

We may share necessary information with trusted service providers who help us operate our business, including:

Payment processors
Shipping and logistics partners
Website and hosting service providers
Customer support services
Marketing and analytics providers

These parties may only use information as necessary to provide their services or as required by law.

6. Shipping Information

To deliver your order, we may share necessary details such as your name, phone number, and delivery address with our logistics and courier partners.

This information is shared only to facilitate delivery and related services.

7. Marketing Communications

If you choose to receive promotional communications from us, we may send you information about:

New collections
Special offers
Discounts
Product launches
Events and live sessions
Other Ramaaya updates

You can opt out of promotional communications at any time by using the unsubscribe option where available or by contacting us.

8. Data Security

We take reasonable administrative, technical, and organizational measures to protect your personal information from unauthorized access, misuse, alteration, disclosure, or destruction.

However, no method of transmitting or storing information online can be guaranteed to be completely secure.

9. Third-Party Links

Our website may contain links to third-party websites, social media platforms, payment services, or other external services.

Ramaaya is not responsible for the privacy practices or content of third-party websites. We recommend reviewing their respective privacy policies before providing personal information.

10. Children's Privacy

Our website is not intended for children to make purchases independently. We do not knowingly collect personal information from children without appropriate consent.

If you believe that a child has provided us with personal information, please contact us so that we can take appropriate steps.